There is no better feeling than receiving feedback like this – we love to hear from you after your special day! Our team are whole-heartedly dedicated to capturing all you have envisioned for your wedding day. Here is a letter written to our amazing team at Inn on the Lake after the recent wedding of Mr and Mrs Maachaoui:
Dear Kerri, Johnathan & Team,
How do I even begin to to express our thanks and gratitude?
Our day was so perfect in every – single – way!
To start with, the surrounding scenery is beyond breath-taking and so, set the scene immediately for our fairytale-esque ceremony. The brand-new terrace has much to offer, serving as a relaxed setting for our wedding guests to enjoy a celebratory glass of fizz and a refreshing ice cream from our vendor, ‘Hardy Peddling’. Our little slice of heaven was graced with the incredible Anna Kate Pearson, filling the air with her harp song. It was the perfect place to mingle, observe our photographer (Daley Wilson) in action, and appreciate the stunning views of Ullswater basking in the sunshine.
Our wedding breakfast was one to remember. The room, impeccably decorated, looked like it had fallen straight from the pages of a bridal magazine. I found it hard to absorb how truly dreamy it was. I’d like to extend much praise to Mona who worked so hard to achieve the high standard of perfection we were striving for. Her customer service skills were on-point and our guests loved chatting with her.
Our wedding coordinator, Johnathan, was a true godsend. He took control of our timings and assisted with our flower-gifts for parents and grandparents so we could fully immerse ourselves in experiencing our special day. He ran through everything with us the evening before, making sure we were both happy and ensuring our experience was nothing short of absolute perfection! He was so personally involved in our day, he even assisted in taking my grandma down to the Steamers without hesitation – he really went above and beyond. We really appreciated everything he did for us; he ensured we had the best day of our lives!
Our evening reception was flawless; it was beautifully set up for our guests to enjoy their delectable meals. The impressive quality of all the food was noticed by all. It has been noted by several guests (and ourselves) that the beef was the best they’d ever had, which is a real testament to the Chefs’ hard work and skills. Our sincere thanks go to the Chefs for their contributions to our perfect day – we can’t wait to come back soon for more!
Lorna, the night porter working the night of our wedding, deserves a special mention. She helped us carry our things to our room after our reception and even brought us some extra cold bottles of water – much needed after such a busy day! She was fun, light-hearted, and very pleasant.
In the few days we spent at the Inn on the Lake, we dined in the Orangery a couple of times: the ladies on my side of the family had a meal together here on the eve of the wedding, and the night following our wedding, we dined with friends and family. We were really taken care of by Glen! His thoughtfulness was much appreciated; he came over to ask if we’d like to book a table for the evening, as he was conscious that available bookings were filling quickly. A good knowledge of the food and wine was demonstrated, they served with such professionalism – a real diamond in your team!
The reception and all staff in general were brilliant from the minute we arrived. Daniel, who was working at reception on our wedding eve, was an absolute gem. I needed to swap a couple of names on the seating plan, he assisted me in printing these off so I could adjust my table plan for the following day. His conversation and manners were very pleasant, he even noticed that my dress was Tunisian – I was very impressed he picked up on that!
Nothing was too much for your team – we wished to enjoy our leftover wedding cheese and cake on the following evening, this was arranged for us Tereza. She was on the ball and ready to assist us with anything we desired.
We want to thank Kerri for replying to all our emails timely, answering questions and assisting us with any problems or queries we had. She was also right there on the other end of the phone during the build-up to the wedding, putting our minds at ease that our final plans were set and ready to go. I am in awe of her work ethic to achieve organisational perfection and she truly delivered her service with professionalism and warmth.
Teresa was also very noticeable and helped us solve any issue in the moment. Her personality shone through with us and our guests; she was very personable with me, what a lovely lady!
We really cannot fault any of the hard-working staff. Everything ran seamlessly and with genuine smiles. Various people kept in check with us to make sure our time spent with you at The Inn on The Lake was above the bar and perfect. The collective sincerity and personality across your team of staff was noticed by us and our guests.
We truly had the best and most memorable day of our lives and we’ll be re-living it all for quite a while. We will certainly be recommending anyone and everyone to book a stay with you (or a wedding!)
Thank you so much, we can’t wait to visit again soon.
Mr & Mrs Maachaoui
Suppliers Used:
Ceremony music – Harpist –Anna Kate Pearson @annakateharpist
Wedding Breakfast music – Pianist – Craig Smith @wedding_musician
Florist – Friend – Debbie Hunter
Cake – @wrencakedesign
Photographer – @daleywilsonphotography
Makeup – @bluschmakeupartistry
Ice Cream Bicycle – @hardy.peddling
Lake Cruise – Ullswater Steamers @ullswatersteam
DJ – Dancing in the Dark @dancinginthedarkdj
Fairy Light Curtain – Memory Knot @thememoryknotco
